We have a 7-day refund policy, which means you have 7 days after receiving your item to request a refund.
To start a refund, you can contact us at benoit.lanteigne@thecyborgscrusade.com. Please note that returns will need to be sent to the following
address:
You can always contact us for any refund questions at benoit.lanteigne@thecyborgscrusade.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that
we may evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to refund the item you have, and once the refund is accepted, make a separate purchase fo
the new item.
European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3
days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with
tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you to let you know if the refund was approved or not. If approved, you’ll be
automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or
credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your refund, please contact us at benoit.lanteigne@thecyborgscrusade.com.